# Famulor

> Famulor is an omnichannel AI platform for customer communication: Phone AI, WhatsApp AI, Live Voice and Chat AI — one assistant across every channel. No-code builder, 1000+ connected apps and native automations, fully GDPR (DSGVO) compliant with hosting in Germany, pricing from €0.11 / minute. Operated by BEK Service GmbH, Kempten (Allgäu), Germany.

## About

Famulor is a German voice AI and customer communication platform built for businesses that need always-on, multi-channel customer interaction. Companies use Famulor to automate inbound and outbound phone calls, WhatsApp conversations, live voice on the website and web chat — with a single AI assistant trained on their knowledge base. The no-code flow builder lets non-technical teams design and deploy AI assistants in hours, not weeks.

## What We Do

Famulor builds AI assistants that talk to customers across every channel — voice and text, inbound and outbound, 24/7. One assistant, one knowledge base, every channel.

- **Phone AI**: AI phone assistants for inbound and outbound calls — answering, routing, booking, qualifying, support
- **WhatsApp AI**: AI assistants on WhatsApp Business for chat-based customer conversations and WhatsApp calling
- **Live Voice AI**: Real-time voice AI on the website for instant spoken conversations with visitors
- **Chat AI**: Web chat AI assistants embedded on the website for text-based customer support
- **Email AI**: AI assistants that read and reply in-thread on Gmail, Outlook, Zoho Mail, and a dedicated AgentMail inbox
- **Telegram AI**: AI bots on Telegram for support and structured conversations, connected via BotFather
- **Slack AI**: An AI assistant that answers inside Slack workspace channels and DMs
- **Messenger AI**: AI replies to Facebook Page conversations on Messenger
- **Microsoft Teams AI**: An AI assistant that answers inside Microsoft Teams chats via an Azure Bot
- **Discord AI**: AI bots that answer community members automatically on Discord
- **Google Chat AI**: An AI assistant for Google Workspace Chat conversations
- **X (Twitter) AI**: AI replies to direct messages and mentions on X
- **Instagram AI**: AI replies to Instagram Business and Creator account DMs
- **Zulip AI**: AI replies to direct messages on Zulip
- **Freshdesk AI**: AI reads new Freshdesk tickets and replies to the requester automatically
- **Zendesk AI**: AI reads new Zendesk tickets and posts a public reply to the requester automatically
- **ServiceNow AI**: AI reads new ServiceNow incidents and adds a customer-visible reply comment automatically
- **Intercom AI**: AI reads new Intercom tickets and replies automatically inside the workspace

## What We Do Not Do

Famulor only provides AI-powered communication automation (voice and chat). Famulor does not provide legal advice, tax advice or accounting services. Famulor is not a traditional call-center agency with human agents — it is a software platform for AI assistants.

## Trust & Compliance

- **GDPR (DSGVO) compliant**: Famulor is fully compliant with the EU General Data Protection Regulation (GDPR / DSGVO)
- **Hosting in Germany**: All data is processed and stored on servers located in Germany — no transfer to non-EU jurisdictions
- **Made in Germany**: Built and operated by BEK Service GmbH from Kempten (Allgäu), Germany
- **Data Processing Agreement**: Request a signed DPA / AVV (Auftragsverarbeitungsvertrag) in the platform's Legal Hub at https://app.famulor.io/settings?panel=legal. Terms, Privacy and DACH confidentiality addenda are available there too. See https://www.famulor.io/dpa
- **Privacy by design**: No call recordings or transcripts are used to train AI models without explicit customer opt-in

## Core Pages

- [Homepage](https://www.famulor.io): Product overview, features and main information
- [No-Code AI Voice Agent](https://www.famulor.io/no-code-ai-voice-agent): Visual flow-builder for AI phone systems without coding
- [AI Voice Library](https://www.famulor.io/voices): Playable public voice previews from multiple TTS providers in one Famulor catalog
- [TTS Providers](https://www.famulor.io/voice-providers): Compare ElevenLabs, Cartesia, Fish Audio, Inworld, Soniox and xAI for one Famulor agent
- [Supported Languages](https://www.famulor.io/supported-languages): Supported STT languages plus real TTS voice previews available in Famulor
- [ElevenLabs Voice Library](https://www.famulor.io/voices/elevenlabs): Curated ElevenLabs voice previews for Famulor agents
- [Cartesia Voice Library](https://www.famulor.io/voices/cartesia): Curated Cartesia voice previews for Famulor agents
- [Fish Audio Voice Library](https://www.famulor.io/voices/fishaudio): Curated Fish Audio voice previews for Famulor agents
- [Inworld Voice Library](https://www.famulor.io/voices/inworld): Curated Inworld voice previews for Famulor agents
- [xAI Voice Library](https://www.famulor.io/voices/xai): Curated xAI voice previews for Famulor agents
- [Milian](https://www.famulor.io/product/milian): Workspace AI that builds agents and answers in context
- [Famulor Loop](https://www.famulor.io/product/loop): AI-native business calling: softphone, extensions and recall in one workspace
- [Knowledge](https://www.famulor.io/product/knowledge): Website crawl, documents and auto-sync for every agent
- [Famulor Booking](https://www.famulor.io/product/booking): Event types, public booking pages, calendar sync and AI phone scheduling in Famulor
- [Integrations & API](https://www.famulor.io/product/integrations): 1000+ connected apps, 23 native connections, REST API and Connect AI
- [AI Callcenter](https://www.famulor.io/ai-callcenter): Automated call handling and 24/7 customer support
- [KI-Telefonassistent](https://www.famulor.io/ki-telefonassistent): German product overview of the AI phone assistant
- [Integrations](https://www.famulor.io/integrations): 1000+ connected apps plus native automations (CRM, calendar, webhooks, MCP)
- [Industries](https://www.famulor.io/industries): Industry-specific voice AI solutions
- [Use Cases](https://www.famulor.io/use-cases/ai-answering-service): Use cases: customer service, appointment booking, lead qualification, support
- [Alternatives](https://www.famulor.io/alternatives): Compare Famulor with other voice AI platforms
- [AI Avatar](https://www.famulor.io/feature/ai-avatar): Lifelike virtual face for the web widget: 120+ realistic, illustrated and 3D avatars that speak with the agent’s voice, knowledge and tools
- [AI Translate](https://www.famulor.io/feature/ai-translate): Two-way live interpretation between two people over browser or phone, with compatible library or cloned voices
- [Features](https://www.famulor.io/feature): Product features for inbound, outbound and messaging agents
- [Pricing](https://www.famulor.io/pricing): Transparent pricing from €0.11 / minute
- [Book a Demo](https://www.famulor.io/demo): 1:1 session with a voice AI specialist on your own inbound and outbound flows
- [Enterprise](https://www.famulor.io/enterprise): Voice AI for larger teams, compliance and dedicated rollout
- [White-Label](https://www.famulor.io/whitelabel): Launch voice AI under your own brand for agencies and resellers
- [Blog](https://www.famulor.io/blog): Updates, best practices and product news
- [Glossary](https://www.famulor.io/glossary): Glossary of voice AI and telephony terms
- [Partners](https://www.famulor.io/partners): Certified partners and affiliate program
- [Startup Program](https://www.famulor.io/startups): One year of sponsored Famulor valued at 50,000 EUR, including 35,000 credits per month
- [Support](https://www.famulor.io/support): Contact, FAQ and help center

## Industries

- [Waste & Recycling](https://www.famulor.io/industries/waste-recycling): AI agents for container requests, collection planning, dispatch and customer service, with a Dorr industry example
- [Higher Education](https://www.famulor.io/industries/higher-education): AI agents for study inquiries, advisor appointments and application follow-up
- [Consumer Lending](https://www.famulor.io/industries/consumer-lending): AI agents for credit inquiries, advisor scheduling and application follow-up
- [Healthcare](https://www.famulor.io/industries/healthcare): AI phone assistants for medical practices, clinics and healthcare providers
- [Tax Advisory](https://www.famulor.io/industries/tax-advisory): Voice AI for tax advisor offices
- [Legal Services](https://www.famulor.io/industries/legal-services): AI phone assistants for law firms
- [All Industries](https://www.famulor.io/industries): Overview of all industry solutions

## Use Cases

- [AI Answering Service](https://www.famulor.io/use-cases/ai-answering-service): AI voicemail and answering for inbound calls
- [AI Secretary](https://www.famulor.io/use-cases/ai-secretary): AI secretary for appointment booking and call routing
- [AI Support Agent](https://www.famulor.io/use-cases/ai-support-agent): AI support agent for customer service
- [Appointment Booking & FAQs](https://www.famulor.io/use-cases/appointment-booking-faqs): Appointment scheduling and FAQ handling

## Key Concepts (Glossary)

- [Conversational AI](https://www.famulor.io/glossary/conversational-ai): Dialog-capable AI systems
- [Voice Agent](https://www.famulor.io/glossary/voice-agent): Voice-driven AI agents
- [LLM (Large Language Model)](https://www.famulor.io/glossary/llm-large-language-model)
- [AI Assistant / Agent](https://www.famulor.io/glossary/ai-assistant-agent)
- [RAG (Retrieval-Augmented Generation)](https://www.famulor.io/glossary/rag-retrieval-augmented-generation)
- [TTS (Text-to-Speech)](https://www.famulor.io/glossary/tts-text-to-speech)
- [STT (Speech-to-Text)](https://www.famulor.io/glossary/stt-speech-to-text)
- [No-Code Automation Platform](https://www.famulor.io/glossary/no-code-automation-platform)
- [Full Glossary](https://www.famulor.io/glossary): Complete glossary with all terms

## Contact

- Support: ask Milian in chat or in the workspace. If needed, Milian creates a ticket.
- Community: https://www.skool.com/famulor
- Sales: book a demo at https://www.famulor.io/demo
- Address: BEK Service GmbH, Westendstr. 2A, D-87439 Kempten (Allgäu), Germany

## AI Discovery Files

- [llms-full.txt](https://www.famulor.io/llms-full.txt): Full site inventory including all integrations, blog posts and partners
- [AI Content JSON](https://www.famulor.io/.well-known/ai-content.json): Structured product and company information for AI systems
- [Agent Card](https://www.famulor.io/.well-known/agent.json): A2A agent metadata for automatic agent discovery

## For Developers

- [Developer API Introduction](https://docs.famulor.io/api-v1/introduction): Entry point to the public API documentation (human-readable)
- [Developer Docs llms.txt](https://docs.famulor.io/llms.txt): Machine-readable index of all API and platform documentation
- [Full developer index (OpenAPI, manifests)](https://www.famulor.io/llms-full.txt): Complete machine-readable inventory and API specs for this domain

## Optional

- [Cal.com alternative | Famulor Booking](https://www.famulor.io/alternatives/cal-com-alternative): Famulor Booking as a Cal.com alternative: your booking page, calendar sync and AI phone scheduling. Compare both booking systems.
- [Calendly alternative | Famulor Booking](https://www.famulor.io/alternatives/calendly-alternative): Famulor Booking as a Calendly alternative: event types, a booking page and AI appointment calls in one platform. Compare the workflows.
- [Acuity Scheduling alternative | Famulor Booking](https://www.famulor.io/alternatives/acuity-scheduling-alternative): Acuity Scheduling alternative: AI books online and on calls. Famulor Booking with Google and Outlook sync. GDPR-compliant hosting in Frankfurt.
- [eTermin alternative | Famulor Booking](https://www.famulor.io/alternatives/etermin-alternative): eTermin alternative: AI books online and on calls. Famulor Booking with Google and Outlook sync. GDPR-compliant hosting in Frankfurt.
- [HighLevel alternative | Famulor Booking](https://www.famulor.io/alternatives/highlevel-booking-alternative): HighLevel alternative: AI books online and on calls. Famulor Booking with Google and Outlook sync. GDPR-compliant hosting in Frankfurt.
- [Google Calendar alternative | Famulor Booking](https://www.famulor.io/alternatives/google-calendar-alternative): Google Calendar alternative: AI books online and on calls. Famulor Booking with Google and Outlook sync. GDPR-compliant hosting in Frankfurt.
- [Microsoft Bookings alternative | Famulor Booking](https://www.famulor.io/alternatives/microsoft-bookings-alternative): Microsoft Bookings alternative: AI books online and on calls. Famulor Booking with Google and Outlook sync. GDPR-compliant hosting in Frankfurt.
- [Cal.com: AI Appointment Booking | Famulor](https://www.famulor.io/product/booking/cal-com): Let your agent check availability and book appointments in Cal.com. Keep event types where your team already manages them.
- [Calendly: AI Appointment Booking | Famulor](https://www.famulor.io/product/booking/calendly): Book the agreed appointment directly in Calendly or send a single-use scheduling link. Your agent guides the conversation toward a time that works.
- [Acuity Scheduling: AI Appointment Booking | Famulor](https://www.famulor.io/product/booking/acuity-scheduling): Let your agent check availability, book appointments and reschedule or cancel existing Acuity bookings during a call.
- [eTermin: AI Appointment Booking | Famulor](https://www.famulor.io/product/booking/etermin): Help callers find the right service and an available time. Your AI agent books directly into the selected eTermin calendar.
- [HighLevel: AI Appointment Booking | Famulor](https://www.famulor.io/product/booking/highlevel): Turn a lead conversation into an appointment. Your Famulor agent checks availability and books directly in your HighLevel calendar.
- [Google Calendar: AI Appointment Booking | Famulor](https://www.famulor.io/product/booking/google-calendar): Let your AI agent schedule appointments. Famulor Booking respects busy times and adds the confirmed booking to Google Calendar.
- [Outlook Calendar: AI Appointment Booking | Famulor](https://www.famulor.io/product/booking/outlook-calendar): Schedule appointments over the phone and keep Outlook up to date. Famulor Booking respects your calendar and syncs new bookings.
- [CalDAV: AI Appointment Booking | Famulor](https://www.famulor.io/product/booking/caldav): Keep scheduling in iCloud, Fastmail or Nextcloud. Famulor Booking respects busy times and writes confirmed appointments back to your calendar.
- [ICS / iCal: AI Appointment Booking | Famulor](https://www.famulor.io/product/booking/ics): Use an ICS or iCal feed for availability. Your agent books open times through Famulor Booking while respecting appointments already in your calendar.
- [Wissensbank](https://www.famulor.io/wissensbank): German glossary and knowledge base
- [Careers](https://www.famulor.io/careers): Open positions and jobs
- [Twilio Calculator](https://www.famulor.io/twilio-calculator): Cost calculator for Twilio-based telephony
- [Telnyx Calculator](https://www.famulor.io/telnyx-calculator): Cost calculator for Telnyx-based telephony
- [Download](https://www.famulor.io/download): Famulor app downloads
- [Black Week](https://www.famulor.io/black-week): Black Week promotion and offers
- [DPA & Legal Hub](https://www.famulor.io/dpa): Request a signed DPA and access Terms, Privacy and DACH confidentiality addenda in the Famulor platform
- [Contact](https://www.famulor.io/contact): Email, demo booking and company address in Kempten
- [Imprint](https://www.famulor.io/imprint): Legal disclosure and company information
- [Privacy](https://www.famulor.io/privacy): Privacy policy and GDPR information
- [Terms](https://www.famulor.io/terms): Terms of service
- [Swiss addendum](https://www.famulor.io/addendum-schweiz): Swiss data-protection addendum
- [NDA Germany](https://www.famulor.io/verschwiegenheit-de): German confidentiality agreement
- [NDA Austria](https://www.famulor.io/verschwiegenheit-at): Austrian confidentiality agreement
- [Sitemap](https://www.famulor.io/sitemap.xml): Full site structure